Error 0x87D13B6F: Intune Connection Timeout
Your connection to Intune timed out.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B6F |
| Error Code (Dec) | -2016330897 |
Description
This error occurs when the device fails to complete app manifest validation due to network connectivity issues, specifically a timeout in the connection to Intune services. The timeout indicates that the connection attempt exceeded the allowed time limit before receiving a response, preventing successful manifest validation and subsequent app installation.
Common Causes
🌐 Network Connectivity Issues
Connection timeouts can stem from various network-related factors. Poor network signal strength or unstable connections may cause delayed responses. Network congestion could extend response times beyond timeout limits. Proxy or firewall configurations might impede timely connections. Understanding network requirements is crucial for preventing timeout issues.
📱 Device Communication Factors
Device-specific conditions can contribute to connection timeouts. Background processes might interfere with network resource allocation. Device network settings could affect connection performance. Power management states may impact network capabilities. These device-level factors require systematic investigation for resolution.
Resolution Steps
1️⃣ Network Assessment
Begin with comprehensive evaluation of network connectivity status. Test network signal strength and stability. Verify network configuration settings on the device. Check for any proxy or firewall restrictions. Document current network conditions and any identified issues.
2️⃣ Connection Optimization
Implement measures to improve connection reliability. Connect to stable, high-speed networks when possible. Verify and adjust network timeout settings if applicable. Clear network caches and reset network settings if needed. Document all optimization steps taken.
3️⃣ Validation Retry
Attempt manifest validation after network optimization. Monitor connection response times during retry attempts. Document any changes in timeout behavior. Consider testing on different networks if issues persist. Verify successful manifest validation after resolution.
Best Practices
👨💻 For IT Administrators
Effective timeout management requires proactive network monitoring and optimization. Implement comprehensive network performance monitoring. Maintain documentation of successful connection patterns. Develop clear procedures for handling timeout issues. Create systematic approaches to network troubleshooting. Consider implementing automated connection monitoring.
🔄 For Connection Management
Successful connection management requires attention to network performance factors. Develop clear processes for network optimization. Maintain accurate documentation of network requirements. Implement thorough testing procedures for connections. Create comprehensive documentation of timeout resolution steps.
Troubleshooting Tips
When addressing timeout issues, focus on network optimization. Verify network stability before retrying. Consider connection timing factors. Test on multiple networks if possible. Monitor connection response patterns.
Network timeouts involve several critical factors. Connection quality affects timeout likelihood. Network configuration impacts response times. Consider device network settings. Monitor for recurring timeout patterns.
Additional Notes
💡 Network quality crucial
🌐 Stable connection required
⚠️ Timeout settings important
📱 Device settings affect connection
Related Links
Connection Optimization Guide
-
Network Assessment
- Check signal strength
- Test connection stability
- Verify configurations
- Document conditions
-
Optimization Steps
- Improve network quality
- Adjust timeout settings
- Clear network caches
- Monitor performance
-
Validation Process
- Test connections
- Monitor response times
- Verify manifest validation
- Document outcomes
Maintain focus on network quality and stability when troubleshooting timeout issues, ensuring proper connection optimization before attempting manifest validation.